Tag Archives: public relations

Crisis communication shapes reputations in Hawke’s Bay water calamity

District and Regional Councils at the eye of the storm around the recent contamination of a New Zealand town’s water supply have come under fire for the timeliness and effectiveness of their communication around this issue – now widely acknowledged to … Continue reading

Posted in crisis communication, issues management, politics, PRos and PRats, reputation, spokesmen | | Leave a comment

Supermarket beats sick elderly gent. Then patronises the hell out of him

A case study in how not to manage an issue, enhance your reputation or communicate effectively in a crisis unfolded in Harare, Zimbabwe, this week. Details have gone viral and the story is sparking interest around the world thanks largely … Continue reading

Posted in apologies, brands, business, corporate communication, crisis communication, doing the right thing, issues management, PRos and PRats, reputation, spin | | 2 Comments

Could balance of NZ political power hang on a single word?

It’s always risky to call an election result in advance. So I’m going to resist the temptation. But, barring an extraordinary infusion of yet more pork, I find it hard to imagine how National are going to win Northland at the … Continue reading

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Carbon paper, filing cabinets, couriers and telex

In just over 111 years mankind has progressed from putting the first powered aircraft into flight to landing a machine on a comet. This astounding rate of evolution in the aviation and aerospace industry comforts me slightly when I look … Continue reading

Posted in journalism, media, PRos and PRats, trends | | 6 Comments

Facebook: for when things go ‘glug’

Just three weeks ago this country’s only oil refinery, Refining NZ, accepted our long-standing recommendations around establishing a presence on social media. The rationale; to engage more effectively with the local community and to give the company a channel through … Continue reading

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PR best practice in local government? Yes!

You don’t often expect examples of best practice to jump out at you from local government but hats are off in our office to both the Far North District Council and Auckland Council for their use of social media. The … Continue reading

Posted in brands, business, community, corporate communication, Northland, PRos and PRats, social media, spokesmen, the human element, trends | | Leave a comment

Just say “no”

Jeepers, Radio New Zealand’s ‘Morning Report’ was a tough listen on Monday this week! It was the first week-day after Labour had polled so badly in the New Zealand 2014 General Election and ‘Morning Report’ presenters Guyon Espiner and Susie … Continue reading

Posted in credibility, media training, politics | | Leave a comment

#Election2014: Of twitter, bad publicity and the north

It’s been an eye-poppingly strange election campaign. It’s had huge implications for public relations in New Zealand, mainly because of the cash for coverage and dirty politics scandals which engulfed the blogging landscape. Things aren’t ever going to be the … Continue reading

Posted in economy, government, Northland, politics, social media | | Leave a comment

A geek, a Claims Manager and a PR man walk into a bar…

Two business trends are merging like ocean currents to create a rip-curl of opportunity for those of us prepared to grab our boards and go surfing. The first is the recognition by insurers, underwriters and loss adjusters that effective communication … Continue reading

Posted in brands, business, corporate communication, crisis communication, issues management, reputation, science and technology, trends | | Leave a comment

Countdown. Good, but where’s the mongrel?

Countdown needed to come out fighting. The limp written statement from the Australian owned supermarket giant in response to Labour MP Shane Jones’ stinging claims, made under Parliamentary Privilege, was never going to cut it. So finally this afternoon they … Continue reading

Posted in apologies, brands, business, corporate communication, credibility, crisis communication, issues management, reputation, spokesmen, tofu PR | | Leave a comment