Tag Archives: Community relations

Crisis communication shapes reputations in Hawke’s Bay water calamity

District and Regional Councils at the eye of the storm around the recent contamination of a New Zealand town’s water supply have come under fire for the timeliness and effectiveness of their communication around this issue – now widely acknowledged to … Continue reading

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Facebook: for when things go ‘glug’

Just three weeks ago this country’s only oil refinery, Refining NZ, accepted our long-standing recommendations around establishing a presence on social media. The rationale; to engage more effectively with the local community and to give the company a channel through … Continue reading

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Showdown in the Basin

Who knew? Be warned: if you want to photograph anyone in front of Heritage New Zealand’s Kemp House you must first seek the permission of the property manager. This despite the fact that the building sits front and centre of … Continue reading

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The Trouble with ‘Toxic’

This was published as a guest column in Fairfax titles Northern News and The Bay Chronicle this week: The mining debate is being hijacked by an emotive and misleading slogan, argues Peter Heath of business communication firm Due North. Words … Continue reading

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“You guys”? Choice, bro

My heart went out to him. There he was – a North American with a smart suit and tie and a Powerpoint presentation (from 1’45” in the video here), trying to make nice at a Northland hui where establishing some … Continue reading

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Credibility missing in Northland mining debate

Last week I helped judge the Lions Young Ambassador Award hosted by the Opononi and Districts Lions Club. I was struck by the speech made by Samanatha Scahill, a 17-year old student at Kerikeri High School. This young lady, who … Continue reading

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The Hot Seat; now a harder sell

Last night New Zealand television current affairs programme host John Campbell told viewers that increasing numbers of organisational spokesmen were declining to be interviewed on his programme (from 7’10” in this clip). This was the second time I’d heard that … Continue reading

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We didn’t have the ‘green’ thing back then!

I was sent this the other day. One of those round-robin email jobbies. I enjoyed it so much, though, that I thought I’d share it here: “At the supermarket checkout the young cashier suggested to the older customer that she … Continue reading

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When news just isn’t

Few things are guaranteed to rile me more than the sanctimonious claim by a news outlet (print or broadcast, but it tends to be mainly newspapers) that it’s there “to serve the community”. To “cater to public interest”. Or, even … Continue reading

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Dealing with distance

I’ve just been to Switzerland for a client meeting. From the Bay of Islands. For a day and a half. I learned two things and re-learned a third. The re-learning was that face time counts. Not only in the ‘new’ … Continue reading

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