Category Archives: apologies

Supermarket beats sick elderly gent. Then patronises the hell out of him

A case study in how not to manage an issue, enhance your reputation or communicate effectively in a crisis unfolded in Harare, Zimbabwe, this week. Details have gone viral and the story is sparking interest around the world thanks largely … Continue reading

Posted in apologies, brands, business, corporate communication, crisis communication, doing the right thing, issues management, PRos and PRats, reputation, spin | | 2 Comments

Could balance of NZ political power hang on a single word?

It’s always risky to call an election result in advance. So I’m going to resist the temptation. But, barring an extraordinary infusion of yet more pork, I find it hard to imagine how National are going to win Northland at the … Continue reading

Posted in apologies, community, credibility, doing the right thing, economy, government, Northland, politics | | Leave a comment

Countdown. Good, but where’s the mongrel?

Countdown needed to come out fighting. The limp written statement from the Australian owned supermarket giant in response to Labour MP Shane Jones’ stinging claims, made under Parliamentary Privilege, was never going to cut it. So finally this afternoon they … Continue reading

Posted in apologies, brands, business, corporate communication, credibility, crisis communication, issues management, reputation, spokesmen, tofu PR | | Leave a comment

Jilted at dawn

Aah – the trials and tribulations of a flashy media lifestyle. There I was. All set up and ready to chat with Mike Hosking on Newstalk ZB this morning about the Len Brown train-smash. They’d called me from out of … Continue reading

Posted in apologies, crisis communication, journalism, media, media training, politics, reputation | | Leave a comment

Mum, media luvvies over-react after boy, 12, not hit by car

‘Mum asked to pay up after son, 12, hit by car’ was New Zealand’s weightiest story yesterday, the headline screaming out from the front page of the NZ Herald. It wasn’t the biggest news du jour, of course – but … Continue reading

Posted in apologies, brands, business, citizen journalism, corporate communication, crisis communication, doing the right thing, issues management, journalism, marcomms, media, moral high ground, reputation, social media, spin, tofu PR, trends | | Leave a comment

Apologies abound

Another week, another apology. This time it was the turn of Telecom, with a swift U-turn over its try-hard ‘Abstain for the Game’ campaign. It, of course, followed hard on the heels of the adidas non-apology of the previous week … Continue reading

Posted in apologies, brands, business, corporate communication, marcomms, PRos and PRats, tofu PR, trends | | Leave a comment

From ‘villain’ to victim – Campbell shows the way

Back in the 80s, when press releases were sent by telex and ‘cc’ literally meant ‘carbon copy’ I was a wet-behind-the-ears junior account assistant at Spectrum, at that time a leading southern African PR consultancy headed by industry doyen George Foot. … Continue reading

Posted in apologies, corporate communication, crisis communication, doing the right thing, issues management, journalism, media, media training, moral high ground, spokesmen, the human element | | Leave a comment

Conspiracy or cock-up? You decide…

Happy New Year! Here’s to the next 12 months – I hope they bring us all health, happiness and hilarity. Speaking of hilarity, I’m still shaking my head in bemusement at the latest twist in the Hanover Finance/Mark and Amanda … Continue reading

Posted in apologies, business, context, crisis communication, doing the right thing, journalism, media, moral high ground, reputation, spin | | Leave a comment

Snatching delight from the jaws of disappointment

It’s a skill and an art, this PR business. And it’s often found in some of the unlikeliest and most unlovely locations. In my case this week it was in the darkened confines of an optometrist’s vision-testing room. I’ve got … Continue reading

Posted in apologies, brands, business, doing the right thing, PRos and PRats, reputation, social media, the human element | | Leave a comment

Just sayin’….

When the English Parliament enshrined Freedom of Speech in the 1689 Bill of Rights, it did so to ensure that all shades of political opinion were given voice. In 1791 the First Amendment to the US Constitution did the same. … Continue reading

Posted in apologies, business, celebrity, context, crisis communication, freedom of speech, issues management, politics | | Leave a comment