Category Archives: PRos and PRats

Crisis communication shapes reputations in Hawke’s Bay water calamity

District and Regional Councils at the eye of the storm around the recent contamination of a New Zealand town’s water supply have come under fire for the timeliness and effectiveness of their communication around this issue – now widely acknowledged to … Continue reading

Posted in crisis communication, issues management, politics, PRos and PRats, reputation, spokesmen | | Leave a comment

Supermarket beats sick elderly gent. Then patronises the hell out of him

A case study in how not to manage an issue, enhance your reputation or communicate effectively in a crisis unfolded in Harare, Zimbabwe, this week. Details have gone viral and the story is sparking interest around the world thanks largely … Continue reading

Posted in apologies, brands, business, corporate communication, crisis communication, doing the right thing, issues management, PRos and PRats, reputation, spin | | 2 Comments

Carbon paper, filing cabinets, couriers and telex

In just over 111 years mankind has progressed from putting the first powered aircraft into flight to landing a machine on a comet. This astounding rate of evolution in the aviation and aerospace industry comforts me slightly when I look … Continue reading

Posted in journalism, media, PRos and PRats, trends | | 6 Comments

PR best practice in local government? Yes!

You don’t often expect examples of best practice to jump out at you from local government but hats are off in our office to both the Far North District Council and Auckland Council for their use of social media. The … Continue reading

Posted in brands, business, community, corporate communication, Northland, PRos and PRats, social media, spokesmen, the human element, trends | | Leave a comment

Showdown in the Basin

Who knew? Be warned: if you want to photograph anyone in front of Heritage New Zealand’s Kemp House you must first seek the permission of the property manager. This despite the fact that the building sits front and centre of … Continue reading

Posted in brands, doing the right thing, moral high ground, Northland, PRos and PRats, reputation, the human element | | Leave a comment

Firm masters cup cake

Kudos to Core Builders Composites, the Kiwi firm that built Oracle Team USA’s America’s Cup-winning boat, for textbook issues management. Instead of retreating behind locked doors when the NZ media came calling they embraced the communication challenge and… well, what … Continue reading

Posted in brands, corporate communication, credibility, issues management, journalism, media training, PRos and PRats, reputation | | Leave a comment

“Enjoy your lunch”: Pope Francis shows CEOs how it’s done

It seems the Vatican has a media rock star on its hands. Pope Francis is, from the earliest moments of his Papacy, displaying communication skills the Catholic Church has long been in dire need of. His early teachings extend way … Continue reading

Posted in business, community, corporate communication, internal comms, media, PRos and PRats, reputation, spokesmen, the human element | | Leave a comment

Don’t write off the good guys, Bernard

Bernard Hickey is building a new media model in New Zealand. Called journalism.org.nz, its approach is described as ‘public interest journalism funded by the public’ Read more about it here. It sounds fascinating. I was disturbed by the disparaging references … Continue reading

Posted in business, citizen journalism, corporate communication, doing the right thing, journalism, media, PRos and PRats, spin, spokesmen, trends | | Leave a comment

That’s just a PR embargo

   Embargoes! Ever a thorny topic. It’s no longer a tussle between print and broadcast as to who breaks the news first. For some time now the battle has been between online news sites – regardless of who operates them or which form … Continue reading

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It’s not about the numbers. It just isn’t.

Beware smooth-talking ‘social media consultants’ who promise online fame and glory by pointing to tens of thousands of people following them on Twitter, or hundreds and hundreds of ‘likes’ on their Facebook pages. For, to mangle the old proverb involving … Continue reading

Posted in blogs, brands, business, community, corporate communication, evaluation/measurement, marcomms, media, PRos and PRats, reputation, social media, trends | | Leave a comment