Category Archives: crisis communication

Ports of Auckland: high-stakes bid for Hearts and Minds

As the long-running Ports of Auckland labour dispute becomes ever-more intractable, and escalates at a mesmerising pace, the myriad ‘points of view’ from an ever-expanding cast are increasingly difficult to keep a handle on. Little wonder, then, that the New … Continue reading

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adidas drops the ball – big time

Good on Rebel Sport, Briscoes and Whakatane Sportsworld for taking a stance on the rugby jersey price issue. While adidas’ reaction to public outrage over the fleecing of Kiwi rugby fans has been little short of Kafka-esque to date (referring … Continue reading

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From ‘villain’ to victim – Campbell shows the way

Back in the 80s, when press releases were sent by telex and ‘cc’ literally meant ‘carbon copy’ I was a wet-behind-the-ears junior account assistant at Spectrum, at that time a leading southern African PR consultancy headed by industry doyen George Foot. … Continue reading

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Podium people

I’ve taken part in, and eavesdropped on, several wonderful discussions recently about whether Aussie PM Julia Gillard is a nasty person because she didn’t show much emotion about the Queensland floods in front of the cameras, and whether Queensland premier … Continue reading

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Conspiracy or cock-up? You decide…

Happy New Year! Here’s to the next 12 months – I hope they bring us all health, happiness and hilarity. Speaking of hilarity, I’m still shaking my head in bemusement at the latest twist in the Hanover Finance/Mark and Amanda … Continue reading

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Oh crumbs! ‘Cookie Monster’ gets the sack

This was just too good not to stick up here. News.com.au reports that: The former head of the Brotherhood of St Laurence in Australia has been sacked as chief executive of a Canadian health service after refusing to stop eating … Continue reading

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Collins and Co need a fresh approach

NZ Police and their Minister Judith Collins have now had a peek of the international press pack in action and they don’t like it. They won’t be able to change it, though. Unless of course they want to go the way of … Continue reading

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Global scrutiny – can you hack it?

Cries of surprise and outrage about the “disrespectful” questions being asked by international journalists in the wake of the Pike River mining tragedy and the [shock, horror, gasp] “aggressive” questioning of those in charge of the rescue operation indicate some … Continue reading

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Just sayin’….

When the English Parliament enshrined Freedom of Speech in the 1689 Bill of Rights, it did so to ensure that all shades of political opinion were given voice. In 1791 the First Amendment to the US Constitution did the same. … Continue reading

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The Art of Apology

OK, so I’m on record as saying that apologies are over-used in PR.  That they’re too frequently the staple recommendation of spineless ‘tofu traders’. And that, as a result, the exercise of public apology is becoming hollow and (literally) incredible. … Continue reading

Posted in apologies, corporate communication, crisis communication, doing the right thing, freedom of speech, media training, moral high ground, politics, spin, the human element, tofu PR | | Leave a comment